FAQ

ABOUT AKIMBO

Where are you located?

How can I contact you?

Who is behind Akimbo?

Do you have a shop or studio I can visit?

Are your products available in shops?

I’m not ready to order yet, but I’d love to get updates from you…

WORKING WITH AKIMBO

Can we have an in-person consultation?

Can you work with my wedding planner?

I have no idea what I want. Help!

We’re a little bit, er, different. Are you able to create something that will suit us?

We’re a same-sex couple. Can you do invitations for our gay wedding / commitment ceremony?

Do I have to book ahead?

DESIGN & CUSTOMISING

What are my options for the design?

Can I customise the colours?

Can I change the wording?

Can I change the fonts?

Can I include the guests’ names on each invitation?

Can you match a colour?

Can I have invitations in another language?

Can I include a photo?

ORDERING

How far in advance do I need to order?

Can you do other printed materials as well as the invitations?

Can I order from overseas?

What do I need to know before I order?

How do I order?

How do I send you my wording?

How do I send you my guest list?

What happens after I order?

What if there are more changes after that?

Can I get a hardcopy proof?

The invitation looks perfect! What now?

What if I need more invitations later?

PRICE & PAYMENT

How much does it cost?

What are your payment terms?

What payment methods do you accept?

What currency do you use?

PRINTING & PAPER

How do you print the invitations?

Can I buy the digital files for me to print myself?

What paper types are available?

I’m having an eco-friendly wedding. Can you recommend ‘green’ options for paper.

ENVELOPES

Do the invitations come with envelopes?

Do you offer inner and outer envelopes?

Do you offer envelope liners?

Can you address the envelopes for me?

Can you print the return addresses on the envelopes?

I’m having my envelopes addressed by a calligrapher. How does this affect my order?

SAMPLES

Can I have a sample?

Can I have a sample customised with my wording or colours?

Do you have paper samples?

SHIPPING

How will my order be shipped?

Can you ship to post office boxes?

Can you ship internationally?

When will my order be delivered?

Do you offer rush orders?

CANCELLATION AND RETURNS

My circumstances have changed and I no longer require my order. Can I cancel?

Can I return my order?

Eeeeeek! There’s an error on my invitations!

ADVICE & ETIQUETTE

How far in advance should I send my invitations?

How many invitations should I order?

Who do I need to send an invitation to?

Help! I don’t know what to do for my wording.

How do I say ‘no children’?

Do I need to include the dress code?

ODDS & ENDS

I need more Akimbo in my life! Where can I go?

Still got a burning question unanswered? Drop me a line.